Feature Introduction
For Elation EHR + Billing practices, there are a few different ways to begin collecting Patient Payments from Elation Billing!
*All paths lead back to the EHR* - Click Here for a guide on how to take payments directly in the EHR.
Notes
At this time, opening the Patient Payment Request dialogue in these ways will not automatically open a dialogue for that patient - this workflow will be streamlined in the very near future!
Collect From the Patient's Page
Within the patient's Elation Billing page, select the "Collect Now" button
Select "Process Payment" to automatically open the Patient Payment tool in the EHR
Follow the instructions on our guide on Taking Patient Payments in the EHR!
Collect From the Superbill
in the Copayment Collected panel, select "Collect Now" to automatically open the EHR's Patient Payment tool
Making sure that the Date of Payment matches the Date of Service*, follow the instructions on our guide on Taking Patient Payments in the EHR!
*If these dates do not match, then the Copay will not automatically apply to the Claim once the Balance Responsibility is the Patient's - that said, copays can always be applied manually!
Patient Pays via Elation Billing Statement (ElationPay.com)
When a patient receives an Elation Billing statement, they will be directed to pay online at ElationPay.com - after entering their DOB and Account ID, followed by a review of their balance and previous statements, they will be redirected to your Practice's Payment Page!