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Claim Line Can't Be Deleted
Claim Line Can't Be Deleted

Why can't I delete a claim line?

Updated over a year ago

Explanation

Generally speaking a Claim Line will be blocked from deletion if there are any Payments associated to the Superbill.

How To Delete the Claim Line

  1. Delete the Superbill from all Payments currently associated with the Superbill

    1. If you believe you will need to re-post the Superbill to these payments after deleting the claim line, we advise that you make a record of all of these payments for yourself for later reference. Check Numbers, screenshots, Superbill Alert/Note, etc.

    2. If you do not intend to re-post the Superbill to those Payments, 1a can be ignored.

  2. Once the Superbill has been dissociated from all Payments, Hard Refresh the Billing Software on the Superbill's page.

  3. Once you've 1) dissociated all Payments and 2) Refreshed the billing software on the Superbill's Page, you will be able to delete the claim line!

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