Skip to main content
All CollectionsTroubleshooting
Refresh the Billing Software
Refresh the Billing Software

Support Ticket Chat Bubble not appearing? System not processing quite right? Try a Hard Refresh of your browser to set things right.

Updated over a year ago

Overview

Occasionally, users may find that they encounter a system error within Elation Billing. This guide will walk you through running a Hard Refresh of the Billing Software so that these hiccups may work themselves out.

You will need to run the Hard Refresh on the page that's giving you trouble.

The way a Hard Refresh can be accomplished varies between Operating Systems, as well as the Web Browser you use. Below is a walkthrough on running a refresh on common systems and browsers.

You will need to run the Hard Refresh on the page that's giving you trouble.

How To Refresh

Mac OS

Chrome

[Command] + [Shift] + [R]

OR

[Shift] + Refresh Button

Firefox

[Command] + [Shift] + [R]

OR

[Shift] + Refresh Button

Safari

[Option] + [Command]+[R]

OR

[Shift] + Refresh Button

Windows

Chrome

[Control] + [F5]

OR

[Control] + Refresh Button

Firefox

[Control] + [F5]

OR

[Control] + [Shift] + [R]

Edge

[Control] + [F5]

OR

[Control] + Refresh Button

Did this answer your question?