If you're looking for an EOB you Uploaded, check out this article instead!
ERA Option 1 - Generate An Appeal for a Partial ERA
Note - to view the 1500 you've already submitted, follow steps 1-3
From the Patient's page, open Claims > Charges.
On the claim you'd like to view, select the Printer icon
Select Appeal > Start > Generate Appeal
On the Appeal itself, select "Continue"
You may be asked to fill out other portions of the Appeal - if you are not actually filing an appeal, and just seeking the ERA, enter any single character into the required fields to proceed
The partial ERA (showing only that patient's info) will be below the Appeal and 1500 forms.
To Print: At the bottom of the pop-up, select "Manual Appeal" to download the Appeal Packet, which should include the Partial ERA
ERA Option 2 - Claim's Financial Transactions
from the Patient's page (not a Superbill), open Claims > Charges
on the claim you'd like to view, navigate to the Claim's History
Under Financial Transactions, in the Type column, any information that came from a payment (Allowed, Adjustment, Coinsurance, etc) is clickable - this will take you to the payment
If the payment was Auto Posted, there will be a purple ERA button in the upper right that will take you to the ERA
If the payment was Manually Posted, copy the Check # and paste it into the ERAs search bar (make sure to change the Reviewed filter to ALL)