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Patient, Claim, and Payment Files
Patient, Claim, and Payment Files

How do I upload, link, and view Patient, Claim, or Payment Files? How do I find EOBs I uploaded? How do I link Files to different pages?

Updated over a year ago

While all files can be found in the Document Center, they can also be added or associated to Patient and Payment pages for quick reference.

NOTE: Documents cannot currently be transmitted with claims, and are uploaded to the billing software for clerical purposes only. If you have additional documentation you may have to print the claim and mail with your documents.

NOTE: Multiple files added at the same time will be added to the same document: if you want them to be individually uploaded, you'll need to individually upload and save the documents


Patient Files

  1. Navigate to the Patient's Page

  2. In the lower left of the page, select the Files button

  3. Select the file(s) to be uploaded

    1. Either Click-and-Drag the file(s) you want to upload, or

    2. Click the Upload box to select files

  4. Follow the prompts to add Document Details

  5. Save New Document

To Edit any Document information after upload, navigate to the document in the Document Center


Payment Files

  1. Navigate to the Payment's Page

  2. In the upper right of the page, select the yellow Files button

  3. Select the file(s) to be uploaded

    1. Either Click-and-Drag the file(s) you want to upload, or

    2. Click the Upload box to select files

  4. Follow the prompts to add Document Details

  5. Save New Document

To Edit any Document information after upload, navigate to the document in the Document Center


Claim Files

  1. Navigate to the Claim's Page

  2. In the upper left of the page, select the yellow Files button

  3. Select the file(s) to be uploaded

    1. Either Click-and-Drag the file(s) you want to upload, or

    2. Click the Upload box to select files

  4. Follow the prompts to add Document Details

  5. Save New Document

To Edit any Document information after upload, navigate to the document in the Document Center

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