Managing claims and superbills accurately is crucial to ensure smooth billing processes in Elation Billing. Below are guidelines for resolving two common issues: submitting incorrect claims and handling duplicate ERA remittances.
Resolving Issues with Submitted Incorrect Claims
If you mistakenly sent a corrected superbill to an insurer after billing the original claim, you must follow specific steps to address the error. Here’s what you can do:
Correct the Claim and Rebill It: - Use the corrected claim workflow in Elation Billing to update the insurance information properly for accurate processing.
Contact the Payer if Necessary: - If you’re unsure about the original claim’s status or need clarification, contact the payer for further instructions on handling the correction.
Addressing Duplicate ERA Remittances
Occasionally, you may see multiple ERA payments for a single superbill in your system, which could indicate duplicate adjudication by the payer. To resolve this issue:
Verify Superbill Submission: - Confirm in your Elation Billing system that the superbill was only submitted once.
Contact the Payer: - Reach out to the insurance payer to correct the duplicate adjudication and remittance and ensure the issue is resolved.