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Filing a Corrected Claim

How to file a corrected claim or a voided claim

Updated this week

Note - Corrected Claims have been partially automated!

If the Payer has provided an ERA in Elation Billing, simply update and resubmit the claim to file it as Corrected - our Clearinghouse will automatically add the ICN, and file the claim as Corrected.

If the claim does not have an ERA in Elation Billing, you'll need to manually mark the claim as corrected and add the ICN by following the steps below.

Step 1 - Navigate to the claim

Find the claim in your Worklist or locate the claim in the patient's chart by clicking Claims.

Step 2 - Save the Payer ICN

We suggest you add the ICN to a saved list for reuse as needed. To do so:

  1. Click Corrected Claim Info.

  2. Click Add ICN to List.

  3. Select the Insurance Payer.

  4. Enter the ICN.

  5. Click Save.

The ICN can be found by following these steps:

  1. Go to the Superbill.

  2. Click the Claim History button.

  3. Under the Clearinghouse History section, look for the line that says ERA Received.

  4. The ICN will be under the Messages column.

You can also click Open ERA if you want to see the ICN in the ERA. Here is an example of where the ICN can be found in the ERA.

Step 3 - Attach the ICN and Correction Code to the Claim

From the Claim Corrections Screen:

  1. Select a Correction Code

  2. Enter an ICN OR select one from your list by clicking on it.

  3. Click Save.

The Correction Codes available

  • Original Claim (Frequency Code 1)

  • Corrected Claim (Frequency Code 7)

    • Note that all resubmitted claims will have this code, as well as the ICN, automatically included on resubmission

  • Voided Claim (Frequency Code 8)

Your ICN and the correction code will be attached to the claim and you may proceed to rebill it. The correction code will be attached to the claim for ONE SUBMISSION ONLY. This keeps the correction codes from following the claim to a subsequent secondary billing, etc.

Step 4 - Lightning Bill the Claim

Bill the claim to the Payer in the usual method.

Once the Corrected Claim has been Billed, the Corrected tag will automatically be added.

For information on the disposition of the claim after submitting, you will need to contact the Payer (typically via their Portal).

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