Why Claims Won't Send to PMS
When attempting to send claims to PMS, either individually or in bulk, some claims either respond back with an error code, or don't get sent at all.
The most common reasons for this error are
the affected notes were signed prior to your Go Live with Elation Billing, and
the setting Delayed Bills was not turned on in the EHR during that time.
These two items combined will cause an ERROR message when attempting to send those claims to Elation Billing.
Bypassing the Error
To bypass the ERROR message in these instances and send the claim to Elation Billing, a series of steps will need to be taken.
NOTE: The steps can only be done by an Authorized Delegate, with permissions to "Edit Signed Bills". For more information about Authorized Delegate, please click here for more information on User Accounts Guide- Utilizing authorized staff delegates
On the affected bill in the Billing Home, click on the Actions icon (three dots to the left of the claim [...])
Select "Open Bill" (If this is grayed out, please see the Note above about Authorized Delegates)
Update anything on the bill if necessary; otherwise, you can immediately save & close the bill
This will now allow you to resend this note to PMS!