Beta
Please note that Denials Reporting is currently in Beta, and may not be available to you at this time. We will announce broadly when this is available to all practices.
Overview
The Lightning Insights – Denial Reason Codes report shows the top 10 denial reasons from your Electronic Remittance Advices (ERA’s), along with their claim counts. The Lightning Reports – Denials Report lists all denied claims based on your selected filters.
Denial reporting keeps you up to date on why claims are being denied. By spotting trends early, you can tackle issues at the source—helping improve claim acceptance and speed up payments.
Workflow Instructions
Using the Denial Reason Codes report
Click Reports -> Lightning Insights.
Click Visualization.
Click Denial Reason Codes.
You will see the top 10 denial reason codes for the timeframe specified at the top of the page.
Click Show Filters at the top of the page to see and adjust filters as needed.
Click a code in the legend to exclude it from the chart—it will appear crossed out but will still show in the table below.
Click on the Claim Count # to see associated claims.
Using the Denials Report
Click Reports -> Lightning Reports.
Click Options next to Denials Report to apply additional filters as needed.
Click Download Report -> Save as Excel (CSV).
Open the report on your computer using Excel-compatible software.
Frequently Asked Questions
Can I see more than 10 denial reason codes in the Denial Reason Codes report?
No, the Denial Reason Code report can only show the top 10 denial reasons for the timeframe specified.
Can I download the Denials Report as a PDF?
No, you can only download the Denials Reports as a CSV file.